Important notice for all BCT customers

Capquest purchased a portfolio of BCT accounts in 2014. To discuss your account, please contact us on the number you will have been provided and our client services team will be able to give you the help you need.


Our opening hours are:


Monday to Thursday

8:00am - 8:00pm



8:00am - 6:00pm


For further information on Capquest, please visit



If you have not received an information letter your account is still managed by BCT, likewise if your account was closed prior to 1st December 2013, but you have an outstanding query (including any PPI related queries), please contact


BCT is a trading name of Capquest Debt Recovery. Capquest Debt Recovery Limited is registered in England and Wales with company number 03772278. Its registered office is at Belvedere, 12 Booth Street, Manchester, M2 4AW. Capquest Debt Recovery Limited is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. Capquest Debt Recovery is registered on the Financial Services Register under registration number 721513.